Table of Contents

1. Overview

2. Refund Eligibility

3. Subscription Management

4. Billing and Renewals

5. Payment Processing

6. Exceptional Situations

7. Contact Information

1. Overview

This Refund Policy explains how refunds, cancellations, and billing are handled for Brain Whats, a software service operated by MISS KAYA LLC.

By purchasing or subscribing to Brain Whats, you agree to the terms outlined in this policy. We encourage all customers to review this page carefully before completing a purchase.

2. Refund Eligibility

Standard Refund Window

Brain Whats offers a limited refund period to allow new customers to evaluate the service.

• Refund requests are eligible within 7 days of the initial purchase

• Refunds apply only to first-time subscriptions

• Refunds are not available once significant usage of the platform has occurred

Significant usage may include, but is not limited to:

• High message volume

• Extended AI processing usage

• Active integrations with third party platforms

Non-Refundable Items

The following are non-refundable:

• Renewal payments after the first billing cycle

• Partial subscription periods

• One-time setup or onboarding services

• Add-ons, upgrades, or custom services

• Accounts terminated due to policy violations

After the Refund Window

Once the 7-day refund period has passed, all payments are considered final. You may still cancel your subscription to prevent future charges.

3. Subscription Management

Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting support.

When you cancel:

• Your subscription remains active until the end of the current billing period

• No further charges will be applied

• No refund is issued for unused time

Plan Changes

Upgrades

• Take effect immediately

• Any price difference is billed on a prorated basis

Downgrades

• Take effect at the next billing cycle

• No refunds are issued for plan differences

4. Billing and Renewals

Automatic Renewals

Subscriptions renew automatically unless canceled prior to the renewal date:

• Monthly plans renew every month

• Annual plans renew once per year

By subscribing, you authorize Brain Whats to charge your saved payment method automatically.

Failed Payments

If a payment attempt fails:

• We may retry the charge

• You will receive notification emails

• Service access may be temporarily limited until payment is resolved

Billing Questions

If you believe a charge is incorrect, please contact us promptly. Legitimate billing errors will be reviewed and corrected when applicable.

5. Payment Processing

Accepted Payment Methods

Brain Whats accepts payments through secure third party processors and may support:

• Credit and debit cards

• Online payment services

• Other payment methods as displayed at checkout

Security

• All payments are processed through encrypted connections

• Brain Whats does not store full payment card details

• Payment processors handle PCI compliance

Pricing and Taxes

• Prices are displayed in USD unless stated otherwise

• Applicable taxes may be added based on your location

• Customers are responsible for any required tax documentation

6. Exceptional Situations

Limited Exceptions

In rare cases, a refund may be considered outside the standard policy if:

• A technical issue prevents access to the platform for an extended period

• A duplicate or incorrect charge occurs due to a system error

• Unauthorized or fraudulent transactions are identified

Each case is reviewed individually, and approval is not guaranteed.

Account Termination

If an account is suspended or terminated due to violation of our Terms of Service:

• No refunds will be issued

• Outstanding balances remain payable

• Access to the platform will end immediately

7. Contact Information

For refund or billing related questions, contact us at:

Email: contact@brainwhats.com
Phone: +12513734897

Please include your account email and transaction details to help us assist you faster.

Important Notice

By subscribing to Brain Whats and completing a payment, you acknowledge that you have read and agreed to this Refund Policy.